Privacy Policy for Kenakata
Last updated: June 3, 2026
Kenakata respects your privacy. This Privacy Policy explains what data we collect, how we use it, and how we protect it when you use the Kenakata mobile application and related services.
1. Information We Collect
- Account information: Name, email address, phone number, and authentication data when you sign up or log in using Google, email/password, or phone verification.
- Profile and address information: Delivery address, area, and other details you provide for order fulfillment.
- Order and transaction data: Product selections, cart items, subscription data, order history, payment method, delivery charge, and order status.
- Support data: Messages and attachments you send through customer support or in-app help features.
- Device and app data: Device model, operating system, app version, crash logs, push notification token, and basic usage analytics needed for app operation.
2. How We Use Your Information
- Create and manage your account.
- Process orders, subscriptions, deliveries, refunds, and support requests.
- Send order updates, service notifications, and push notifications.
- Improve app stability, performance, and product experience.
- Prevent abuse, fraud, and unauthorized access.
- Comply with legal and accounting obligations where required.
3. Third-Party Services We Use
- Google Firebase: Authentication, Firestore database, Cloud Messaging, Cloud Functions, and hosting.
- Google Sign-In: For account login if you choose Google authentication.
- Cloudinary: For storing and serving uploaded product image and video media.
4. Data Sharing
We do not sell your personal data. We may share limited data with vendors, delivery partners, and service providers only when needed to fulfill orders, process support requests, or operate the app.
5. Data Retention
If you delete your account, we remove your profile data and access credentials. Some transactional records such as orders, invoices, and payment history may be retained in anonymized or pseudonymized form for legal, accounting, fraud prevention, and business record purposes.
6. Security
We use standard technical and organizational measures to protect your information. However, no system is completely secure, so we cannot guarantee absolute security.
7. Your Choices
- You may update your profile and address information inside the app.
- You may request password changes, account deletion, or help through the app.
- You can control push notification permissions from your device settings.
8. Children
Kenakata is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact Us
This page is intended for public hosting on Firebase Hosting and can be used as the Privacy Policy URL in Google Play Console.